Property Maintenance.
Integrated Facility Management for Commercial, Strata & Property Assets
We manage buildings like assets — not jobs.
Performance Facility Management provides structured, accountable facility management and property maintenance services across Sydney and NSW.
We coordinate trades, compliance, assets and reporting so owners, strata committees and property managers retain control without operational noise.
Facility management with clarity, accountability and long-term thinking.
What We Do
Performance Facility Management delivers end-to-end support for the ongoing performance, safety and compliance of built assets.
Rather than reacting to issues as they arise, we take a whole-of-building view — balancing maintenance, risk, cost and lifecycle outcomes. Our role is to manage complexity on behalf of our clients, while keeping decision-making transparent and informed.
Our services cover:
- Planned and reactive maintenance
- Trade and contractor coordination
- Statutory and safety compliance oversight
- Asset registers and reporting
- Risk-aware decision support for owners and boards
Sydney & Melbourne Property Maintenance
On-the-ground maintenance support for Sydney-based property assets.
Our local presence allows us to manage maintenance issues efficiently while maintaining consistency in standards, contractor engagement and reporting.
Based in Sydney, Performance Facility Management supports commercial, strata and mixed-use assets across metropolitan Sydney and selected NSW regions.
Our focus is on depth of service and accountability, not volume for volume’s sake.
Who We Work With
Commercial Property Owners & Asset Managers
We support owners and fund managers who need confidence that their assets are being maintained correctly, documented properly, and managed with long-term value in mind.
We understand that requirements for external audits and mandatory reporting to regulatory authorities, including local councils, are a critical risk-management function in building maintenance. These processes provide formal evidence of compliance, identify latent defects and regulatory exposure, and protect landlords from enforcement action, financial penalties, insurance invalidation, and reputational damage.
Proactive audit management ensures statutory obligations are met, deficiencies are addressed before escalation, and owners retain defensible compliance positions under regulatory scrutiny.
Strata Committees & Strata Managers
We act as an extension of strata management teams, providing structure, consistency and technical oversight across maintenance and compliance obligations.
For owners, committees and managers, unmanaged maintenance and poor documentation can quickly become a significant governance and compliance issue. Councils will fine strata plans for non-compliance or non-submission of essential services reporting documentation
Our systems and reporting are designed to:
- Reduce liability exposure
- Support informed decision-making
- Stand up to audit, insurance and regulatory review
This is facility management built for scrutiny — not shortcuts.
Property & Managing Agents
For agents managing multiple assets, we provide a reliable single point of coordination that reduces friction, improves response times, and protects client relationships.
We act as a commercial steward of building assets, providing rigorous fiscal control across scheduled, corrective, and compulsory maintenance while actively managing operating outgoings and repairs and maintenance budgets. Our service is designed to protect asset value through disciplined capital works planning, structured project management, and accurate asset registers that support long-term investment decisions.
We oversee all statutory and high-risk systems, including cooling towers, fire services, regulated HVAC components, elevators, and other critical infrastructure; ensuring compliance is maintained, risks are managed, and critical dates are not missed. Through proactive energy conservation initiatives and clear executive reporting, we give landlords confidence that assets are compliant, efficient, and positioned for sustained performance, while maintaining transparent engagement with managing agents, councils, certifiers, and regulatory authorities.
Our Core Property Maintenance Services
Our core property maintenance services support the ongoing safety, compliance, and performance of commercial and strata assets across Sydney and Melbourne.
Our Approach
Performance Facility Management is deliberately structured to support better decisions, not just faster fixes.
- Independent from Committees and strata managers or property manager
- Asset-first, risk-aware thinking, Asset registers and job system based on the asset
- Clear scopes, documentation and reporting, including photos and details (examples available)
- Suitable for property Managers, Strata Managers, owners and institutional stakeholders
We understand that buildings are not just physical structures; they are regulated assets with financial, legal and reputational investment attached.
Commercial Property
Commercial, industrial, office, retail, medical, healthcare, education, clubs and hospitality properties all require structured and correctly executed maintenance regimes. An accurate and up-to-date asset register forms the foundational control document that governs maintenance planning, statutory compliance and lifecycle management.
Fixed assets operate as an interconnected system—from fire protection and life safety systems, to lifts, mechanical services and car park ventilation. Compliance cannot be managed in isolation; the performance and statutory compliance of one asset directly impacts the operation and compliance of the next. This systems-based approach is fundamental to best-practice property care, regulatory assurance and long-term asset protection.
In single-entity owned commercial properties, these fixed assets typically fall under one ownership structure and collectively serve the building as a unified operational system. This allows maintenance, compliance and renewal strategies to be planned holistically across the entire commercial asset.
A clear financial distinction between capital works and repairs and maintenance—particularly as they relate to operating outgoings and mandatory external audits—is essential. This understanding supports accurate budgeting, audit readiness, lifecycle forecasting and informed decision-making for owners, property managers and stakeholders.
Strata Property (Commercial & Residential)
Strata legislation, by-laws, governance and reporting requirements are fundamentally different from those of single-entity owned commercial property. Rather than a single decision-maker, strata assets operate within a shared ownership structure that demands greater transparency, documentation and clarity to ensure all stakeholders understand the investment, statutory obligations and applicable codes.
We coordinate maintenance activities with a disciplined focus on safety, regulatory compliance, response times and long-term asset condition. This structured approach reduces reactive decision-making, improves budget certainty and lowers risk exposure for owners, committees and managing agents.
The asset register forms the foundation of all scheduled maintenance. When implemented as part of a long-term maintenance agreement, it simplifies reporting, streamlines management, and ensures critical compliance dates and lifecycle milestones are consistently achieved.
Residential Apartment Towers
Residential apartment towers are typically constructed and serviced differently to commercial buildings, particularly in relation to base building services such as fire protection and HVAC systems.
HVAC configurations can vary significantly. Some apartment buildings operate a common condenser water loop servicing the entire site, while others utilise individual, apartment-owned air-cooled systems. In the latter case, the Owners Corporation carries little to no responsibility for central HVAC plant, materially changing both maintenance scope and cost allocation.
Base building fire systems rarely extend into private lots. While elements such as fire dampers and certain passive fire protection components may interface with individual apartments, the majority of fire system infrastructure remains within common property. A similar distinction applies to electrical services, aside from individually metered apartment connections.
Understanding these boundaries is critical to how apartment towers and large residential structures are maintained, repaired and managed—both for corrective works and scheduled maintenance. Delivering an effective maintenance regime requires a team with proven experience in strata environments, a clear understanding of service delineation, and strong knowledge of applicable codes, by-laws and compliance obligations.
Core Services Include:
Building Fabric & Common Areas
- General building repairs and minor works
- Internal and external painting (common areas, basements, plant rooms)
- Concrete, masonry, and façade maintenance
- Stair nosings and stair tread edge (“stair toe”) repairs and compliance upgrades
- Doors, frames, locks, glazing, and hardware
- Ceiling, wall, and floor finishes
Roofs, Heights & Access Safety
- Roof inspections, repairs, and leak rectification
- Roof anchor inspections, testing, and recertification
- Gutter, downpipe, and stormwater maintenance
- Access ladders, walkways, and height safety system coordination
Electrical, Lighting & Power
Fire Safety & AFSS Compliance
(NSW & VIC statutory requirements)
- Fire system inspections and defect rectification coordination
- Fire doors, fire sealing, and penetration repairs
- Annual Fire Safety Statement (AFSS) coordination and close-out
- Management of fire orders and council correspondence
- Liaison with fire contractors, certifiers, and essential services providers
- Compliance documentation tracking and record management
- Compliance with AS1851 and the codes and standards that As 1851 refers to
Core Services Also Include:
Security, Access Control & Surveillance
- Security systems maintenance and fault response
- CCTV systems servicing and upgrades
- Intercoms, swipe card, and access control systems
- Gates, automated gates, and barrier arms
- Garage doors and secure vehicle access systems
Mechanical, Plumbing & Wet Areas
- Plumbing repairs, leak detection, and drainage maintenance
- Pumps, sump systems, and stormwater systems
- Pool maintenance coordination (commercial and strata pools)
- Pool compliance works and safety barrier repairs
Grounds, Gardens & External Works
- Lawn maintenance and mowing programs
- Garden maintenance and soft landscaping
- Irrigation systems maintenance
- External pathways, courtyards, and perimeter areas
- Car park markings, bollards, and signage
Vertical Transport & Building Interfaces
- Lift and escalator maintenance coordination
- Dock levellers, shutters, and service doors
- Interface works between building services and base build
Compliance, Risk & Asset Support
- Defect identification, tracking, and close-out reporting
- Maintenance aligned with NCC/BCA and Australian Standards
- WHS risk rectification works
- Support for building condition and compliance audits
Pool & Aquatic Facility Safety Compliance
- Pool maintenance coordination for strata and commercial assets
- Pool safety barrier inspections and rectification works
- Repairs to gates, latches, fencing, and compliant signage
- Coordination of pool compliance inspections and certification
- Management of identified safety risks and defect close-out
Compliance Focus:
Supports NSW Pool Safety Regulations, Victorian pool and spa safety laws, and applicable Australian Standards.
