Case Studies
Performance Facility Management in Melbourne & Sydney
These case studies document how commercial and strata buildings in Melbourne and Sydney perform when facility management is treated as a measurable management function, not a reactive maintenance service.
They reflect real operating environments—aging assets, complex compliance requirements, multiple stakeholders, and rising operating costs—where traditional facility management models often struggle to deliver consistent outcomes.
The Common Problem
Across both markets, we consistently see buildings that are:
- Serviced, but not effectively managed
- Supported by multiple contractors with fragmented accountability
- Reactive to failures rather than structured around asset performance
- Experiencing increasing costs without corresponding improvements
The issue is rarely effort.
It is almost always governance, accountability, and performance control.
What Changed
Each case study shows the impact of shifting to a performance-based facility management model, including:
- Clear service levels and measurable KPIs
- End-to-end accountability for outcomes
- Reduced repeat failures and unplanned downtime
- Improved compliance confidence and cost control
Performance is assessed against agreed benchmarks—not assumptions.
What You’ll See in Each Case Study
- Building context and operating constraints
- The root cause of ongoing issues
- The management approach applied
- Measurable operational outcomes
- Transferable lessons for similar buildings
These are operational case studies—not marketing stories.
Who This Is For
- Commercial property owners and asset managers
- Strata committees and strata managers
- Building managers responsible for outcomes
- Tenants seeking confidence in building performance
If your building operates in Melbourne or Sydney and these challenges sound familiar, the case studies below will be relevant.
Explore the Melbourne and Sydney case studies below.